Contact Us
How do I cancel or change my order?
DealTree is a comparison platform and as such we are unable to cancel or amend any orders with third parties. Please contact the provider you selected direct and they will assist.
Why has my phone/SIM not arrived yet?
DealTree is a comparison platform, not the provider of any handset or SIM only contracts, and as such we are unable to advise. Please contact the provider you selected direct for an update.
Can I keep my mobile number if I change networks?
Yan retain your mobile number. Simply request a PAC code from your current network by texting PAC to 65075, which you must then provide to your new network within a 30-day window.
How do I cancel or change my order?
DealTree is a comparison platform and as such we are unable to cancel or amend any orders with third parties. Please contact the provider you selected direct and they will assist.
Do I need to cancel my existing broadband contract to switch?
Broadband providers utilising the Openreach network, such as BT, Sky, NOW Broadband, Plusnet, typically handle the cancellation of your existing contract if you switch to their service. However, if you're transitioning to providers with their own network like Virgin Media, you might need to personally cancel your old contract.
Please contact the provider to initiate a cancellation request. Providers usually mandate at least 30 days' notice to terminate your contract. Therefore, it's advisable to schedule your new broadband service to commence at the conclusion of this 30-day period to avoid any overlap in costs.
Still need to contact us?
Just fill out the form, or write to us at our office address or email below:
Email: Hello@Deal-Tree.com
Business Address:
Gemma House
39 Lilestone Street
London
NW8 8SS
United Kingdom
